Privacy Policy - AI Crane Hire

This Privacy Policy explains how AI Crane Hire (“we”, “us”, “our”) collects, uses, discloses and protects personal information when you visit or interact with our website and services. Links in this Policy point to aicranehire.co.za (production links).

1. Who we are / Data controller

AI Crane Hire is a South African crane hire company providing compact Hoeflon mini cranes and related lifting services. For data protection purposes, AI Crane Hire is the controller of personal data collected through our website and services.

2. Contact details (for privacy questions)

AI Crane Hire
No. 26 Monza Road, Killarney Gardens, 7441, Cape Town, South Africa.
Tel: +27 21 140 1514 | Mob/WhatsApp: +27 82 549 2388
Email: bradley@aicranehire.com or sales@aicranehire.co.za

3. What personal information we collect

Identification & contact information: Name, company, postal and billing addresses, email, phone.
Transactional & service data: Quote requests, bookings, hire history, invoices, payments, equipment details, site addresses, lift specs.
Technical & usage information: IP, device/browser type, pages visited, referring site, date/time, cookies, analytics data.
Communications: Records of emails, calls, messaging, forms.
Sensitive categories: Not collected unless voluntarily provided and lawful.

4. How we collect information

Directly from you (quotes, bookings, forms, email, phone).
Automatically via website (cookies, server logs, analytics).
From third parties (partners, payment providers, referees).

5. Purposes & legal bases

We process information to provide services, manage bookings, communicate, process payments, prevent fraud, improve our site, comply with law, and with consent where required.

6. Cookies & tracking

Cookies and similar technologies operate the website, remember preferences, analyse usage, and (with consent) marketing. See our Cookie Policy.

7. Sharing & disclosures

We share info with service providers, advisers, authorities, or successors during corporate changes, ensuring protection and purpose-limited processing.

8. International transfers

Some third-party providers may process data outside South Africa with appropriate safeguards.

9. Data retention

We retain personal info only as long as necessary for purposes, legal obligations, disputes, and agreements.

10. Security

We use administrative, technical, and physical measures to protect personal info from unauthorized access, loss, misuse, or alteration.

11. Your rights

Rights include access, correction, deletion, restriction, objection, portability. Contact us to exercise rights; verification may be required.

12. Marketing communications

Marketing messages only sent with consent or legitimate interest, with easy opt-out.

13. Children

Services not intended for under 18s. We do not knowingly collect data from children.

14. Changes to this Privacy Policy

Material changes will be posted at https://aicranehire.co.za/privacy with a new effective date.

15. Complaints / supervisory authority

Contact us first for privacy complaints or lodge with the South African Information Regulator or relevant authority.

16. Other website links & third-party content

Policy does not apply to third-party websites; please review their privacy notices before providing info.

17. Contact (again)